Thursday, June 11, 2009

Starbucks Ripped Off One Million People

Starbucks Corp. accidentally charged as many as one million customers twice for their purchases over a recent two-day period, but the company said it recognized the error and has worked to reimburse all impacted customers.

Starbucks spokeswoman Trina Smith said all U.S. and Canadian customers who used a debit or credit card on Friday, May 22, and part of Saturday, May 23, were accidentally charged twice for their purchases. The settlement processing error affected about 1 million transactions, Smith said.

The Seattle-based coffee company said it began working to resolve the problem as soon as the banks opened on Tuesday, May 26, after the Memorial Day weekend. She said customers should have seen a credit applied to their accounts by May 29.

Starbucks says they've had some customers call whose accounts were not fixed.

If you have questions, call Starbucks' customer service.

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