Lady: Hello, 911? My Son Has a Really Bad Cough; Dispatcher: Sorry to Hear That, I'll Send an Ambulance in 'Several Hours'

Earlier this month, Beth Gangidine of Cleveland, Ohio called 911 when her 21-year-old son, John -- who is "very multi-handicapped" -- began coughing uncontrollably and choking. She began to gag when the dispatcher told her, "due to our current call volume, we are unable to dispatch an ambulance at this time, but as soon as one is available, we'll send them out immediately." When pressed, the dispatcher told Beth an ambulance "could take up to several hours." Officials are now investigating.

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