Applebee's Kicks Out Customers Over Noisy Kids

Eli Gau, his wife Lillian Maliti along with their sons ( 3-year-old son Ryan and 1-year-old son Ethan) were kicked out of a Applebee's in Katy, Texas, last Sunday because the boys were "making too much noise." The store manager called police, who met the family in the parking lot. A deputy gave them a warning for criminal trespassing. Say what now? An Applebee’s spokesperson apologized and said the management team had mishandled the situation. The restaurant also offered free dinner passes for family members, but they declined. Damn right. "Our franchise owner-operator has apologized to the Guest and invited the party back into their restaurant to demonstrate the standard of service each of our Guests deserve to receive during every visit. As a brand, our focus is and must always be providing the best possible experience for all of our Guests at all times. When a disruption in our restaurants affects any of our Guests, it is the manager's responsibility to step in to resolve the situation. It is exceedingly rare that a situation requires the assistance of law enforcement, and our franchisee is using this instance as a teaching moment to better manage future disruptions in their restaurants." An Applebee’s spokesperson publicly apologized and said the management team had mishandled the situation. The restaurant also offered free dinner passes for family members, but they declined. source: KHOU